Service Management Process (ITIL) and Technology Consulting
For Information Technology Service Management (ITSM) deployment to be successful, it is critical to clearly define and implement the right set of processes and policies. Despite this effort, however, many ITSM implementations fail; not because of technical challenges, but due to incorrect application of the underlying processes. It is, therefore, also critical for organizations to partner with the right ITIL Process Consulting Services expert that can deliver a robust ITSM infrastructure based on industry’s best practices and ITIL framework.
While most organizations have started to adopt ITIL for IT service management operations such as service requests, incident management, change management, configuration management and other ITSM processes, it is important to note that ITIL is only a guideline; it still requires modifications and adjustments to align your IT solutions with your organization’s service management needs.
E.K. Associates stands out among ITIL consulting companies in the service management arena.
We consider an ITSM implementation successful only when it helps you meet your business objectives, modernizes your infrastructure, and speeds up services delivery. Our certified ITIL experts help you achieve this by defining a clear service management strategy and an implementation plan tuned to your specific business needs. Our ITIL experts leverage their experience across multiple industry domains to help you establish, develop and implement the right mix of processes.
We conduct ITIL assessments and a series of workshops for each of your ITSM modules so you can optimize implementations without complex customizations. Also, our Change Management team drives communication and training to ensure faster adoption of your new ITIL infrastructure, processes and technologies, and their continual improvement.
IT Operations Management (ITOM) services, one of EK’s core focus areas, is an essential component of the ever-expanding IT system elements spectrum. ITOM covers Asset Management, Incident Management, Knowledge Management, Service Request Management, in addition to Service Portal and Change Management. ITOM focuses explicitly on restoring a faulty service instantaneously by automating the resolution of IT infrastructure incidents.
E.K. Associates also focuses on Organizational Change Management (OCM). OCM is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise. Simply put, OCM addresses the people side of change management. It helps guide businesses through organizational change.
Change Management
Implementing change in an organization can be messy. Whether change stems from a merger, market disruption, or a new executive leader, businesses like yours rely on E.K. Associates to help them navigate transformative events and critical initiatives.
E.K. Associates makes change seamless by executing it transparently throughout the organization. Working closely with leaders and key stakeholders, we map out a shared vision of the change that everyone can understand, agree on, and participate in. Our collaborative process keeps people inspired and aligned, so they’ll follow the roadmap and drive your plan forward.
We offer services that cover all the processes and functions within the Service Lifecycle stages.
ITIL 2011 Edition, ITILv3 Processes and ITIL_4 Practices.
Listed below are Service Lifecycle Stages:
- Service Strategy Stage
- Service Design Stage
- Service Transition Stage
- Service Operation Stage
- Continual Service Improvement Stage
We offer services that cover all the processes and functions within each stage.